Voice and Data Integration
In today’s business world, where memos have been replaced by e-mail and the company calendar is now a groupware application, integration of telephone and computer messaging systems is a necessity. Voice and data integration allows the user to combine their computer and phone systems to create a more powerful, productive, and convenient messaging environment.
With Voice over IP (VoIP) solutions, voice and data can now be converged into a single platform for communication. Tranztec’s VoIP solutions allow your employee’s Inbox (Using Outlook or other groupware solutions) to serve as their single source of communications. Why have separate e-mail, voice mail, and wireless messaging solutions? With Unified messaging you can merge voice mail with the users’ e-mail, allowing for single location storage and retrieval of messages.
Beyond Unified messaging Tranztec can take Voice and Data integration to an even higher level of productivity and simplicity with TAPI integration. TAPI allows us to integrate your phones with popular applications such as Outlook, ACT, Goldmine (and more) to allow automatic dialing of a phone number direct from your contact list, tracking of calls made, and automatic display of contact records on incoming calls (Caller ID required). Our integrated telephony solutions are advanced enough to handle the needs of the largest call center, but cost effective enough to be implemented by the smallest of companies.
Contact us today for a free demonstration of our Voice and Data integration solutions.